Terms & Conditions


Age restrictions

AndPour is a trading name for The Concierge Drinks Company Ltd (registration number 10718439)

You must be over 18 years old to purchase alcohol from The Concierge Drinks Company Ltd.   By purchasing one of our products you are confirming you are over the age of 18. It is an offence to purchase or attempt to purchase alcohol if you are under the age of 18 (Section 149, Licensing Act 2003). We encourage all our customers to drink responsibly


Orders

After placing an order on our website, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products by subscribing to a Service or one-off purchase

All orders are subject to acceptance by us, and age verification and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation).   The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. 

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.


Fulfillment

For one-off orders we aim to get all standard deliveries to you within 3 to 4 working days following payment. Please add 2 additional delivery days over a bank holiday, and for offshore regions of UK.  Please allow 1-2 working days for Express delivery.

Once you have placed your order it is automatically dispatched. Should you need to make any changes or amend your order we will do our best to accommodate your request following receipt of your enquiry to concierge@andpour.com. Please note we do not offer a free return service at this time.

All deliveries must be received by a person over the age of 18 and proof of age may be required.


Our Products, Services and Pricing

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.  We reserve the right to change the advertised product or part of with an alternative ingredient of equal value and quality

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


AndPour Monthly Subscriptions

The AndPour Cocktail of the month will be shipped automatically, unless otherwise stated, for a min of 12 cocktail packs per year, and if you purchase a subscription product you will be charged on a monthly basis. 

The subscription plan to our Services consists of recurring monthly charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has a recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. The Concierge Drinks Company Ltd.  may submit monthly charges without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before The Concierge Drinks Company Ltd. could reasonably act. You have the right to cancel your initial registration of membership with us within 14 days (“cooling off period”), but you will remain liable for any goods already shipped.  To terminate your authorisation or change your payment method, please contact us  Email us at concierge@andpour.com or write to us at 422B Birch Park, Thorp Arch Estate, Wetherby LS23 7FG, phone us on 01937 541609

By subscribing to The Concierge Drinks Company Ltd., trading as AndPour, you are agreeing to pay recurring monthly subscriptions for an indefinite time until cancelled by you or us.   You can cancel your subscription at any time following the initial subscription period (12 months). You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.  We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

Auto-renewal. Following your initial subscription period of 12 months, your subscription will be automatically renewed. You may opt out of automatic renewal before the 5th day of your expiration month by contacting us by email. Any subscription (fixed or gift) cancelled before the subscription expiration is not eligible for a refund.


Delivery

As soon as the box is on its way, a dispatch notification email will be sent and the box will arrive between 1-5 working days thereafter (dependent on the class of delivery that you selected)


AndPour Cocktail of the Month Subscription Service Pricing

The Initial AndPour Cocktail starter pack includes our Cocktail of the Month spirits and ingredients to serve six cocktails, recipe and step by step instructions, and a free set of cocktail accessories including shaker, jigger, stirrer, and strainer, to the value of £25. 

Our monthly subscription box includes spirits and ingredients to serve six cocktails, recipe and step by step instructions, priced at £39.95, inclusive of delivery and VAT.  


Cancelling Subscriptions

To cancel following the initial subscription period (12 months), you may cancel giving 30 days’ notice.  If, at this stage, you wish to cancel your subscription with us, you must cancel before the 5th day of the calendar month,  in order to avoid receiving the following month’s box. Customers cancelling post deadline will receive the following month’s box as their last box.


Billing and Account Info

You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


Refunds

If you have received a product that is faulty you are entitled to a full refund or direct replacement , which can be arranged by getting in touch with our team at concierge@andpour.com. The Concierge Drinks Company Ltd. will issue a return shipping voucher and will process the full refund or replacement once it has received the faulty goods at its warehouse.


Customer Support

We pride ourselves on excellent service and support of you,  our customers. If you have an issue with our service please let us know and we will do our best to put it right. We are on hand Monday to Friday to listen to feedback, concerns or questions.  Email us at concierge@andpour.com or write to us at 422B Birch Park, Thorp Arch Estate, Wetherby LS23 7FG, or phone us on 01937 541609


One off orders cancellation Policy

Should you decide that you no longer require your purchase once you have taken delivery, you must notify us within 7 days. Please contact us by email at concierge@andpour.com. In this instance you are liable for the postage costs for returning the item.   Once the goods are received in our warehouse and checked (returned items must be in a saleable condition), you are entitled to a refund for the value of the non-perishable goods only.


Privacy Policy

To provide a better experience to our users, and to help us identify the parts of our website that perform best, we make use of cookies. If you use our website, you accept the use of these cookies.  Alternatively, you may change your browser settings to block the use of cookies for this website, or for all the websites you visit. However, this will likely result in a degraded browsing experience.

What are Cookies?

Cookies are small text files stored on your local computer. You as the computer owner can access this data, and so to can the website that set the cookie. Generally speaking, cookies don't present privacy issues since the data stored within them is usually data you have entered yourself.

Our website and in particular how we store and use your data,  follows the 'UK data protection principals' and is in accordance with the UK data protection act and the European General Data Protection Regulation (GDPR) of 2016.  We use cookies to help us measure our content, user experience, site navigation and web flow, and for advertising purposes.

By using the site you agree to us collecting personal information about you to enable us to process and deliver your order. When registering on our website, you consent to The Concierge Drinks Company Ltd.  maintaining, recording, holding and using the personal data we collect about you.

Any information we gather on this web site is strictly for our use and is not shared with any other entity, public or private, for any reason. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.


General

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


Site Content

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.


Website Acceptable Use Policy

If, at our request, you send certain specific submissions (for example competition entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Disclaimer of warranties, limitation of liability

You agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Concierge Drinks Company Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Indemnification

You agree to indemnify, defend and hold harmless The Concierge Drinks Company Ltd., subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Terms of Service

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

©Copyright 2017 The Concierge Drinks Company Ltd.  Company number 10718439